Tru By Hilton Ashland, Va

The breakfast was great the first morning. However Sunday morning there was a lack of attentiveness in refilling the breakfast items. The desk clerk had to do it when she wasn’t engaged in conversation with other guest checking in. Also, there was no bacon or substitute meat to replace the meat that you were out of. There were no bananas, apples, no any fresh fruit to replenish the bar. The pancake machine was out of pancake mix for 20 minutes while we located someone to refill it. They were out of bagels by 9am. And to top things off my son had to go under the counter to get his own syrup in order to eat his pancakes. I saw majority of the staff sitting in the office. It was obvious that they weren’t there to work. But the rooms, pool, and cleanliness of te rooms was impeccable.

Location is excellent. Bed was VERY comfortable. All towels and linens were very clean. The person at check in was very helpful and friendly. Two elevators make wait times very low.

Excellent choice if you are in the area for kings dominion. There are plenty of restaurants close by. This is a great hotel for families with small children, all the important amenities! It is near a truck stop and highway, but surprisingly, not congested with people, I would give 10 stars if i could definitely will be staying here next time i am in the area. I have always had negative things to stay about every hotel i have stayed in but this one was very comfortable!

I had an early start each morning so I did not eat breakfast. I loved the proximity to the door outside to the exercise area for my dogs. The availablity and upkeep of the waste receptacle and nice poop bags was great and the lighting in the area made it easy and safe to exercise my small dogs. The bathroom was wonderful with a big shower and I loved the soap and body creams availble in the bathroom. Housekeeping was great. Decor was beautiful. The ice machine actually worked!

Kelsie was absolutely amazing. There were 16 of us in total and we spent a ton of time in lounge area and she was so incredibly accommodating and kind. She went above and beyond for us and deserves a raise, as I saw her do the same for every person who came into that hotel.