Tru By Hilton Ashland, Va

The breakfast was great the first morning. However Sunday morning there was a lack of attentiveness in refilling the breakfast items. The desk clerk had to do it when she wasn’t engaged in conversation with other guest checking in. Also, there was no bacon or substitute meat to replace the meat that you were out of. There were no bananas, apples, no any fresh fruit to replenish the bar. The pancake machine was out of pancake mix for 20 minutes while we located someone to refill it. They were out of bagels by 9am. And to top things off my son had to go under the counter to get his own syrup in order to eat his pancakes. I saw majority of the staff sitting in the office. It was obvious that they weren’t there to work. But the rooms, pool, and cleanliness of te rooms was impeccable.

The beds were very comfortable and the bathrooms very clean the staff was super friendly and there was a great family vibe in the main lobby of families just hanging out and enjoying amenities it definitely added to the secure feel since me and my daughter were traveling alone for the first time.

Location is excellent. Bed was VERY comfortable. All towels and linens were very clean. The person at check in was very helpful and friendly. Two elevators make wait times very low.

Fairly new, contemporary decor, nice workspaces/lobby area, clean, comfortable beds, great staff.

Kelsie was absolutely amazing. There were 16 of us in total and we spent a ton of time in lounge area and she was so incredibly accommodating and kind. She went above and beyond for us and deserves a raise, as I saw her do the same for every person who came into that hotel.